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Developing a customer-centric culture
Do your team truly understand the value of customers? Do they have the tools to exceed their expectations at all times? Do they know how to turn complaints into compliments?
This programme will allow participants to appreciate and understand customer relations and service concepts – for both internal and external customers.
“[Customer Service] has enticed me to look at my own behaviour and attitude, and make changes in the necessary areas to better myself.” - Customer Sales, DM Dunninghams
We can customise any of our programmes to your needs, or work with you to create a custom programme that perfectly suits you.