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Making every call count
This programme will give participants the skills and tools to develop the focus and behaviours of successful telephone based sales people, enabling them to convert calls into profitable sales. This highly interactive programme will address the link between attitude and sales results. Participants will become aware of their personal call reluctance behaviour and develop strategies to manage these.
“This course has changed me from thinking about me as a salesperson to thinking from the customer’s point of view.” Customer Services, Ballance Agri-Nutrients
Greater sales success Improved confidence and positive behaviour More effective closing techniques Successful up-selling and cross-selling skills
We can customise any of our programmes to your needs, or work with you to create a custom programme that perfectly suits you.