Management
Practical techniques for better business results
Course Information View: Switch to Calendar View or Register for this course
Benefits
- Techniques for continuous improvement
- Practical action plans
- How to run appraisals and manage performance
- Focused staff who increase productivity
- Self-directed managers
- A developed team culture
- Improved workplace morale
- Reduced staff costs
Contents
- Learning styles
- Communication process
- Questioning and listening
- Assertiveness
- Attitudes
- Expectations, standards and goals
- Leadership vs. Management
- Leadership styles
- Motivation
- Time Management
- Time logs, priorities and daily planning
- Performance Management
- Accountability & role definition
- Empowerment & delegation
- Praise & recognition
- Appraisals
- Performance shortfall interviews
- Training needs
- Coaching
- Creativity
- Continuous Improvement
- Organisational Change
The purpose of this seminar is for participants to gain an up-to-date framework of essential knowledge and skills at middle management level. They will improve learning, communication and leadership skills to achieve more effective results with and through others in the organisation.
"I feel armed with many new techniques, ideas and psychology to be a better manager. The best course I can ever remember attending - really relevant."
IT Manager, Freedom Air
"A very informative, fun learning experience. Can't wait to get back to work and get started!"
Office Manager, Vistalite
Learning Outcomes
Maintain positive attitudes, clarify standards and set effective goals.
Generate continuous improvement, manage change and encourage creativity.
Self-manage effectively to achieve more.
Run appraisals and manage performance shortfalls.
Improve learning from everyday experiences.
Communicate more effectively to better present and obtain information, within productive staff and business relationships.
Take action to maintain positive attitudes, clarify standards and set effective goals for self and staff.
Develop strength of leadership, using appropriate styles and effectively influencing the team's motivation.
Effective self-management to achieve more in the time available.
Apply performance management concepts to achieve high performance from staff.
Clarify accountability within roles, empowering staff and delegating to provide new performance opportunities.
Use effective techniques to review performance and generate improvement.
Engage effectively in developing staff to meet, or exceed performance requirements.
Accept and fulfill the role in generating continuous improvement, managing change, and encouraging creativity
