Supervision
Effective results through team members
Course Information View: Switch to Calendar View or Register for this course
Benefits
- Build communication skills to lead an effective team
- Delegate tasks and manage performance
- Use time and resources more effectively
- Develop leadership techniques
- Raise morale and keep attitudes positive
Contents
- Learning process
- Communication process
- Questioning and listening
- Attitude cycle
- Assertiveness
- Role of supervisor
- Functional leadership
- Motivation
- Expectations
- Goals and consequences
- Standards
- Praise and recognition
- Performance shortfalls
- Time management
- Delegation
- Induction
- Job instruction
- Personal development
The purpose of this seminar is for team leaders and first-line supervisors to understand their role and to achieve effective results through their team members and apply the techniques back in the workplace.
"I feel that I am now ready to supervise people and share the positive/assertive style. I feel empowered to make the change."
Despatch Planner, Orica Chemnet
Learning Outcomes
Manage an effective two-way communication process.
Develop and maintain positive supervisor/team leader attitudes and behaviours.
Develop team leadership skills.
Positively influence the performance of staff through actions, setting goals, and controlling consequences.
Apply standards and targets to manage performance.
Give praise, and deal effectively with performance shortfalls.
Manage themselves by planning, prioritising, and delegating to minimise time wasters.
Recognise people's potential, and develop their performance through high expectations and effective job instruction.
Learn more from daily experiences by using a learning log effectively
Make plans to improve one's own work performance following the seminar
