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New Zealand Steel Case History

New Zealand Steel
New Zealand Steel is the leading steel company in New Zealand, supplying a large percentage of all flat steel products sold in this market.
An initial Coaching Program ran in January 2007 by David Forman with a group of 24 Supervisors. This was considered successful and very helpful.

Training/Business Objectives

The NZ Steel Supervisors stated that they now wished to have:
  • More help in "dealing with difficult people"
  • An in-depth understanding of the NZ Steel Performance Management Process
  • A more confident approach to managing employee relations
  • A consistent approach from all supervisors

Training Delivered

In June 2007 Gavin Houston facilitated 2 groups of 15 over 2 days of training for "Managing Employee Relations."

Training Results

The training received a 91% score as giving participants the opportunity to participate during the workshop.

The elements that were most beneficial to the participants:
  • Performance management
  • Trading experiences and reviewing cases
  • Company law information
  • Utilising the ER Reference guide as a tool
  • The discipline procedure
  • Policy, interview protocol, escalation procedure
  • Informal/formal correct steps to follow
  • Group discussion about similar concerns by other members of the group

Customer Testimonial

"We worked with David Forman to develop in-house training courses to meet our business needs. The Coaching and Employee Relations courses will certainly help our Supervisors to manage ER issues with more confidence. The training objectives were well met with good input from Gavin Houston who was very helpful and professional."

Barry McLeod, Employee Relations Manager

  
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