Public Programmes
Course List
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Sales Development
Understanding buyers and needs-based solutions
Are your salespeople fully equipped with customer-centred sales techniques? Do they have the knowledge, skills and attitudes they need to generate outstanding sales results?
Sales Development: Find out more - When it's on - Register now
Key Account Management
Building long-term business partnerships
Do you have key relationships you need to build; do you have a successful process for planning to grow your key accounts? Discover how to create better rapport and create strategies and tactics for growth.
Key Account Management: Find out more - When it's on - Register now
Management
Practical techniques for better business results
Do your managers have all the skills they need for effective communication and performance management? Discover how to maintain positive attitudes, clarify standards and set effective goals.
Management: Find out more - When it's on - Register now
Sales Management
Leading the sales team to excellence
Are you achieving peak performances from your sales team? Discover how to strategically develop the sales team to achieve personal and business goals.
Sales Management: Find out more - When it's on - Register now
Advanced Sales Development
Taking sales to a higher level
Are you able to influence persuasively and generate emotional responses from customers to build tension for change? How confident are you when dealing with objections at a higher level? This seminar is exclusively available to graduates of our Sales Development program.
Advanced Sales Development: Find out more - When it's on - Register now
Change Management
Teaching the caterpillar to fly
Do you know what action to take to make change as effective and swift as possible? In just one day, learn how people are affected by change, how you can avoid resistance to change and gain staff buy-in of new systems and processes.
Change Management: Find out more - When it's on - Register now
Coaching for Improved Performance
Getting the best out of people
How effective are your managers at coaching their people? Discover how to apply a coaching process model to empower and enable individuals to dramatically lift their performance at work.
Coaching for Improved Performance: Find out more - When it's on - Register now
Customer Service
Building a customer-focused business
Are your customer service people listening and communicating effectively? Do they have a successful process for handling customer complaints and conflict?
Customer Service: Find out more - When it's on - Register now
Effective Proposal Writing
Structuring successful tenders and proposals
Are your written proposals as powerful and convincing as they could be? Discover how to plan and produce better-written tenders and reports.
Effective Proposal Writing: Find out more - When it's on - Register now
FranklinCovey: Focus
Achieving Your Highest Priorities
Do you find your staff stressed and overwhelmed with seemingly urgent tasks? Focus is Franklin Covey's best-selling time management workshop. People who attend this workshop will gain control of competing demands, apply a proven planning process that gets better business results, reduce stress by eliminating low priorities and achieve professional and personal balance. Help your employees clarify, focus on and execute their highest priorities.
FranklinCovey: Focus: Find out more - When it's on - Register now
FranklinCovey: Leadership
Great Leaders, Great Teams, Great Results
Do you leaders have all the tools needed to effectively manage a team? This course will provide leaders with the mindset, skillset and toolset necessary to unleash the talent and capability of teams to achieve optimum goal-based results.
FranklinCovey: Leadership: Find out more - When it's on - Register now
FranklinCovey: The 7 Habits of Highly Effective People
Effective individuals = Effective organisations
Are your staff focused, engaged and contributing their best efforts to produce exceptional results? In just 3 days they will be equipped with the foundational capabilities they need in order to be effective. They will be clear and committed to your top goals, understand which of their actions have the greatest impact on your success, put mechanisms in place to propel goal achievement and create a cadence of accountability and engagement. This program will impact your organisation from the mailroom to the boardroom.
FranklinCovey: The 7 Habits of Highly Effective People: Find out more - When it's on - Register now
Inside Retail (New for 2009)
Bigger baskets. More feet. More often. Proven retail strategy insights.
Ranging, pricing, displaying, promoting – Understand why retailers do what they do, so you don’t get left behind.
Inside Retail (New for 2009): Find out more - When it's on - Register now
Leading Teams
Creating a high performance team culture
Do your team leaders know how to motivate and engage staff to achieve optimum results? Discover how to recognise and apply preferred leadership styles and improve team performance.
Leading Teams: Find out more - When it's on - Register now
Negotiation
Planning to achieve a win/win result
Do you have a clear, structured process for effective negotiation? Discover how to plan and prepare for negotiations that achieve optimum results for both parties.
Negotiation: Find out more - When it's on - Register now
Positive Power
Asserting your influence
Looking for effective self-management techniques to handle stress? Discover how to manage personal and work goals and set priorities.
Positive Power: Find out more - When it's on - Register now
Presentation Skills
Presenting for maximum impact
Do you have a structured approach to preparing and presenting effectively? Are you confident in managing your delivery and audience feedback?
Presentation Skills: Find out more - When it's on - Register now
Professional Telephone Selling
Making every call count
Are your telephone salespeople making sales calls with a clear structure and intent? Do they have the skills to effectively handle objections and close the sale?
Professional Telephone Selling: Find out more - When it's on - Register now
Project Management
Develop, manage and complete critical projects
Are your projects and project teams managed for optimum results? Do you have a clear, structured process? Discover how to develop effective project control systems, analyse risk and control changes.
Project Management: Find out more - When it's on - Register now
Prospecting and New Business Development
Catching the tiger by the tail
Are you highly proficient at hunting, prospecting & closing new business? In just one day, learn more productive behaviour techniques to increase your sales, manage your activity and focus your time and resources on the best opportunities for revenue growth.
Prospecting and New Business Development: Find out more - When it's on - Register now
Shopper Insights
Understanding shoppers’ in-store behaviour
What really happens at the Point of Purchase and why you cannot afford not to know.
Shopper Insights: Find out more - When it's on - Register now
Strategic Planning
How to get all your ducks in a row
Do you know how to create and deploy a strategic plan against which you can measure actual results? In just one day, learn a process to define your objectives, create, deploy & measure your action plan and a build a strategic advantage.
Strategic Planning: Find out more - When it's on - Register now
Supervision
Effective results through team members
Are your supervisors able to communicate and delegate to achieve desired results? Are they employing leadership techniques that create motivated frontline staff?
Supervision: Find out more - When it's on - Register now
Territory Planning And Management
Managing resources for greater sales
Do you have a clear, structured process for planning your sales approach across territories and customer segments? Is your sales team managing time and resources effectively to maximise account development?
Territory Planning And Management: Find out more - When it's on - Register now
Train the Trainer
Creating the optimum learning experience
Are you generating the best possible outcomes from your training? Do you have the latest adult learning techniques at your command for maximum positive impact?
Train the Trainer: Find out more - When it's on - Register now
