We are achieving our financial targets
True
Unsure
False
Our gross profit is acceptable
True
Unsure
False
Staff here work to their full potential
True
Unsure
False
We understand our customers well
True
Unsure
False
We quickly resolve customer complaints
True
Unsure
False
We have long standing customers
True
Unsure
False
Revenue from existing customers is growing
True
Unsure
False
We are winning a lot of new customers
True
Unsure
False
Our company offering is well differentiated
True
Unsure
False
Our people have focused work habits
True
Unsure
False
Staff are highly motivated
True
Unsure
False
We understand buyer needs
True
Unsure
False
There is a clear company vision
True
Unsure
False
Managers are leaders in the company
True
Unsure
False
This is a happy working environment
True
Unsure
False
We enjoy high value sales
True
Unsure
False
Our profitability is good
True
Unsure
False
We cannot be more productive without increasing headcount
True
Unsure
False
We have written customer service standards
True
Unsure
False
We have high customer satisfaction scores
True
Unsure
False
We don't lose many customers to the competition
True
Unsure
False
We get lots of repeat business
True
Unsure
False
It's easy to get new business
True
Unsure
False
Our products are well marketed
True
Unsure
False
Our sales people are very productive
True
Unsure
False
Our people are confident in their abilities
True
Unsure
False
Our organisation is customer-focused
True
Unsure
False
People here work in teams
True
Unsure
False
Everyone takes responsibility for their job
True
Unsure
False
People enjoy coming to work
True
Unsure
False
Our sales values are above average
True
Unsure
False
Our production costs are under control
True
Unsure
False
Our systems are well thought through
True
Unsure
False
Customers tell us clearly what they want
True
Unsure
False
We have good customer relations
True
Unsure
False
Customer loyalty is high
True
Unsure
False
We don't have to chase for reorders
True
Unsure
False
We have enough new business for now
True
Unsure
False
We have a good reputation in the marketplace
True
Unsure
False
It would be difficult for us to achieve more than we do
True
Unsure
False
People help one another get the job done
True
Unsure
False
Customers are our lifeblood
True
Unsure
False
People understand where the company is going
True
Unsure
False
Staff clearly know their roles
True
Unsure
False
It's rare to hear people moan round here
True
Unsure
False
Our margins are enviable
True
Unsure
False
We charge premium prices
True
Unsure
False
We are an efficient organisation
True
Unsure
False
We are a customer-centric organisation
True
Unsure
False
Customer complaints are low
True
Unsure
False
We have collected customer testimonials
True
Unsure
False
We have deep business relationships
True
Unsure
False
We are active in prospecting
True
Unsure
False
We are a leader in our business
True
Unsure
False
This is a highly productive company
True
Unsure
False
People get on with the job and do it well
True
Unsure
False
Customers know we're a good organisation
True
Unsure
False
The company has a written strategic plan
True
Unsure
False
We have a next generation of leaders in the company
True
Unsure
False
We have low staff turnover.
True
Unsure
False